FAQ

/FAQ
FAQ 2017-10-20T13:17:13+00:00

Technology is never perfect. From time to time there are issues with the checkout; computer glitches, updates, cookies, etc. If you experience a problem during checkout, simply email your order to customerservice@ropeshop.ca. We will then email you a secure PayPal invoice which you can use to complete your order.

To see what your shipping costs will be, view your cart, then simply hit the “Calculate Shipping” link. Enter your your details and click “Update Totals”. You will be given the shipping amount before you complete your order. Also keep in mind Shipping is FREE! on orders of $100 or more.

Although we are an online retail business, we understand that some people prefer not to pay online by credit card. In this case, simply email your order to heather@ropeshop.ca. She will then forward you an invoice which you can pay by cheque. We will ship your order within 1 business day of receiving your cheque.

We do our best to ship orders within 2 business days of receiving them. More often than not, they ship next day. Unless otherwise specified, we make our shipments via Canada Post Expedited Service. Time in transit depends on where you live in relation to us. For shipments to the Maritimes, Saskatchewan, Alberta, or BC, please allow 5-7 business days. For shipments to Manitoba or Quebec, please allow 3-5 business days. For shipments within Ontario, please allow 1-3 business days.

If you need to receive your order by a specific date, please work with Heather, our customer service rep. She can be reached at heather@ropeshop.ca.

If you need your order fast, please email it to us at orders@ropeshop.ca and indicate the day you would like to receive it by. We can then arrange to courier it to you. Please note that this will be a more expensive shipping option, and is not included in our “Free Shipping” offer.

Orders can be picked up in Hamilton, Ontario where we rent some space from one of our suppliers (Cancord Inc.) at:

193 Elgin Street
Hamilton, ON
L8L 4Y2

They are open Monday-Friday from 7:00am to 5:00pm excluding holidays, and some shut down periods. Should you choose to receive your order this way, please enter the coupon code Pick-Up upon checkout, and you will not be charged shipping. Note that we will contact you once your order is packed and ready. Please do not show up before you have been notified by us that your order is ready.

Please email customerservice@ropeshop.ca for wholesale or large volume ($1,000 or more) orders. We can make arrangements to ship to you via transport if required, and volume discounts are available on most products.

If you are looking for something that you don’t see in our catalogue, please email us at customerservice@ropeshop.ca. We have access to a wide assortment of cordage products and accessories through our various suppliers, and will do our best to track down what you are looking for.

At this time, we are strictly an online retail facility. We have done our very best to represent our product accurately online, but we do not have a location where you can come and browse through them. Much of our work is still done out of our home in St. George, Ontario

We do our best to ship quality product. If for some reason you receive defective product, please email customerservice@ropeshop.ca and we will refund your order.

If you would like to return the product you ordered for any other reason, please send it back in the original, unopened condition to:

Quality Ropes Inc.
193 Elgin St.
Hamilton, ON
L8L 4Y2

Make sure that you mark your original order # clearly on the outside of the box, and enclose your original packing slip with the order. Once we receive the product back in good codition, we will refund your credit card. Note that if we incurred any shipping charges as a result of our “Free Shipping on orders of $100 or more” promotion, they will be discounted from the refunded amount.

Free shipping on Canadian orders over $100!

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