I’m having difficulty checking out.
Technology is never perfect. From time to time there are issues with the checkout; computer glitches, updates, cookies, etc. If you experience a problem during checkout, simply email your order to email@example.com. We will then email you a secure PayPal invoice which you can use to complete your order.
How can I determine the shipping charges for my order?
To see what your shipping costs will be, view your cart, then simply hit the “Calculate Shipping” link. Enter your your details and click “Update Totals”. You will be given the shipping amount before you complete your order. Also keep in mind Shipping is FREE! on orders of $100 or more.
What if I don’t want to pay by credit card?
Although we are an online retail business, we understand that some people prefer not to pay online by credit card. In this case, simply email your order to firstname.lastname@example.org. We will then forward you an invoice which you can either pay by Interac e-transfer, or if you prefer, mail a cheque to:
P.O. Box 441
St. George, ON
We will ship your order within 1 business day of receiving your cheque.
How long will it take to receive my order?
We make our shipments via Canada Post Expedited Service. Time in transit depends on where you live in relation to us. For shipments to the Maritimes, Saskatchewan, Alberta, or BC, please allow 5-7 business days. For shipments to Manitoba or Quebec, please allow 3-5 business days. For shipments within Ontario, please allow 1-3 business days.
What if I need my order faster than this?
If you need your order fast, please email it to us at email@example.com and indicate the day you would like to receive it by. We can then arrange to courier it to you. Please note that this will be a more expensive shipping option, and is not included in our “Free Shipping” offer.
Can I pick up my order?
We pack and ship orders from our home in St. George, Ontario, and therefore are not set up for customer pickups. However, we do rent some space from one of our suppliers in Hamilton, Ontario. If you live in that area, we can make arrangements for you to pick up your order at their facility. In this case, please enter the coupon code “Pick-Up” upon checkout, and you will not be charged shipping. Note that we will contact you with the pickup address once your order is packed and ready. This option is only available 8:00 – 5:00 Monday – Friday, excluding statutory holidays. You should allow 2-3 business days for this option, as we are only at their warehouse a few times/week.
Can I place a wholesale or large volume order?
Please email firstname.lastname@example.org for wholesale or large volume ($1,000 or more) orders. We can make arrangements to ship to you via transport if required, and volume discounts are available on most products.
Do you accept Special Orders?
If you are looking for something that you don’t see in our catalogue, please email us at email@example.com. We have access to a wide assortment of cordage products and accessories through our various suppliers, and will do our best to track down what you are looking for.